What is live chat?

Live chat allows you to contact us immediately and have a one-to-one "conversation" through your keyboard with us. There are none of the delays of email and you can start using it just by clicking on the live chat "speech bubble" (see below).

Of course, it's 100% FREE, too.

Common questions and their answers

• How does it work?
• Why would I want to use live chat?
• How do I start chatting with you?
• What can I do if you are offline?

How does it work?

Imagine your computer keyboard could function rather like a telephone and, instead of speaking with us, you type what you want to say.

Once you start the chat session - so long as we are online - we'll receive your message almost immediately you send it.

Your message appears on our computer screen and we can answer back in the same way... using our keyboard. You'll see our response within a second or two of us clicking the "send" button.

Why would I want to use live chat?

In short... because you can get answers to questions, help, advice and more in ultra-quick time.

Not only can we "talk" back to you but we can also help you find your way around our web site, too.

How do I start chatting with you?

Assuming we are online, you'll see a graphic like this in the leftmost column of most pages in our site.

Simply click on “chat now ”... and within seconds you will be connected.

NB The graphic above is a non-working example. you'll actually need to click on the live graphic over on the left.

Can't see it? Read on...

What can I do if you are offline?

When we are offline (i.e. not at the other end of the chat link), you'll see a slightly different graphic in the same place on the left - here's an example.

Click on that image (not the example on the right - that doesn't work) and you can leave us a message. We'll get back to you via email just as soon as we are free.